Last night I had the pleasure of attending a presentation Gotta keep the Customer Satisfied put on by my good friend Mark Creedon, the founder of Business Insight Coaching. The guest speaker was none other than the world acclaimed customer service GURU, Mr Bob Ansett. ( www.bobansett.com.au )
Mark gave the opening address and dedicated the evening and profits to Epilepsy Queensland.
We then got to hear from Mr. Bob Ansett… How he started Budget and the things he did to make Budget number one in the Car rental industry in Australia.
I took pages and pages of notes and was lucky enough to have the opportunity to speak to Bob both before and after the address.
The single most important point clarification i got last night was –
- We are in business to create a customer – then to satisfy that customer
I have always known this and all of my businesses have focused on the customer experience. Bob gave recognition of this point and clarity to how we can go from good to GREAT!
You will see many and varied innovations throughout my businesses in the near future. We will continue to innovate and stay ahead of the competition by simply listening to our customers and finding better ways to make their lives easier.
I am very excited to know we are on the right track. We already offer customer service to our clients that I have not seen in any other Mortgage Company anywhere in the world. Our testimonial file is thick with letters of thanks from clients that would have otherwise been without options.
If you ever get the opportunity to hear Mr. Ansett speak, I would highly recommend it.
Thank you Mark, for putting on such a wonderfully inspiring evening. I know I got more out of last night than I can possibly hope to put on paper.. I would also recommend Business Insight Coaching as Mark has been my personal and Business Coach since 2005 and I continue to work with him today.
I am Graham Doessel and this has been my comment
Graham can be contacted at
or call TOLL FREE 1300 667-239
Graham built Mortgage Now from the ground up to become the largest non conforming Mortgage Broker in Australia in under 5 years.
Graham now has 11 different businesses that all focus on helping people in trouble.
Grahams latest project is the development of The Now Foundation, a self funded charity focusing on the little things we can do to improve our lives in big ways.
.. coming soon