Well I’ll Be…  I received an email yesterday from Lauren James congratulating me on the placing as a finalist in the BEST NON-CONFORMING BROKER OF THE YEAR  category of the 2008 Australian Mortgage Awards. To be very honest, I thought it was a spam joke at first, then I called to Lauren check and yep, I was […]

Last night I had the pleasure of attending a presentation Gotta keep the Customer Satisfied put on by my good friend Mark Creedon, the founder of  Business Insight Coaching.   The guest speaker was none other than the world acclaimed customer service GURU, Mr Bob Ansett. ( www.bobansett.com.au ) Mark gave the opening address and dedicated […]

That is a troubling headline.  Imagine that, one million families in mortgage stress by Christmas 2008. What is Mortgage Stress?  That depends who you ask.. The best answer i can work out is if it hard to find the money to pay the mortgage (and everything else) then you are probably in mortgage stress. Its […]